- Where are your Berber rugs made?
- Our Berber rugs are handcrafted in Morocco by artisans connected to the traditional weaving heritage of Taznakht. We celebrate the craftsmanship and cultural traditions behind Moroccan rugs, with a focus on the work of local artisans.
- Are your Moroccan Berber rugs handmade?
- Our collection features handmade Moroccan rugs crafted using traditional artisanal skills. As each piece is made by hand, individual details may vary, giving every rug its own character.
- What makes Taznakht rugs special?
- Taznakht is known for its rich weaving heritage in southern Morocco. Its traditional rugs reflect the region's Amazigh textile culture and the knowledge of generations of artisans. Materials, colours, patterns and weaving techniques can vary from one rug to another.
- What materials are your Berber rugs made from?
- Our rugs are made using the materials specified in their individual product descriptions. Please check each product page for details about its composition. If you need additional information about a particular rug, contact us and mention its product reference.
- Is every Berber rug unique?
- Every individual handmade rug has its own characteristics. Small variations in patterns, colours, dimensions and texture can occur as part of the handmade process. Please refer to the product photos and specifications to understand the characteristics of the rug you are considering.
- How do I care for my Moroccan wool rug?
- Regularly vacuum your rug using a suitable setting for its construction. Avoid excessive moisture and address spills promptly by gently blotting the affected area with a clean cloth. For deep cleaning, consult a professional experienced in handmade wool rugs and follow the care instructions for your specific rug.
- Can I order a similar rug if my favourite design is sold out?
- If a rug is sold out, you can contact us through WhatsApp and share its product reference to ask whether a similar design can be made. Availability, dimensions, colours, production time and pricing must be confirmed before placing a custom order.
- Can I request a custom size or colour?
- Please contact us with your preferred dimensions, colour palette and the product reference or design that inspires you. We will check with the artisans whether your request can be accommodated and confirm the price and estimated production time before you proceed.
- Do you ship Berber rugs internationally?
- Please contact us with your delivery country and the product reference you are interested in. We will confirm whether delivery is available to your location, along with the shipping cost and estimated delivery time, before you place your order.
- How can I order a rug from your cooperative?
- Browse our collection and select the rug you like. Contact us through WhatsApp and share the product reference to enquire about availability, pricing, shipping and payment options. We will confirm the order details with you before proceeding.
- Can I return or exchange a rug?
- Please contact us before placing your order to confirm the return and exchange conditions applicable to your purchase. Our team can explain the relevant terms before you proceed.