Returns & Exchanges

1. 14-Day Return Policy

We want you to completely love your handmade Berber rug. If you are not entirely satisfied with your purchase, you have the right to return your item within 14 days of receiving your order.

2. Conditions for Return

To be eligible for a return, the following conditions must be met:

• The rug must be in its original, unused condition, free from damage, dirt, or pet hair.
• It must be securely packaged in its original packaging or equivalent protective wrapping.
• Custom-made or bespoke rug orders are final sale and cannot be returned unless they arrive damaged or defective.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or an error was made on our part. We recommend using a trackable shipping service.

4. Refunds

Once your returned item is received and inspected by our workshop, we will notify you via email. If approved, your refund will be processed via bank transfer within 5 to 7 business days.

5. How to Initiate a Return

To start a return, please contact us with your order number and photos of the rug via our support channels or WhatsApp. We will provide you with the return shipping instructions.